For a complete list of workshops on offer and an explanation as to how the Emotometrics process works, click here.
Overview
Assertiveness is the ability to express one’s views, needs, concerns and even grudges in a direct, but polite and appropriate manner without hampering the relationship or violating the rights of the other person. Assertive behaviour also enables a person to protect one’s personal space and rights as a human being.
Assertiveness skills enhance interpersonal efficiency and improve one’s ability to establish rapport and maintain healthy interpersonal relationships.
There is balance between lectures and practical sessions. The techniques are very structures and both written and practical sessions enable delegates to master the different techniques.
Who Should Attend?
People who exhibit submissive and pleasing behaviour will benefit from assertiveness training. Especially, if you find that you are often taken advantage of or manipulated by others. Anyone who has difficulty putting up boundaries or saying ‘no’.
However, people who tend to behave abrasively or aggressively also lack assertiveness skills. In spite of the fact that their intention is not to be bossy or overbearing, others my experience you as controlling and prescriptive.
It is also recommended for those whom Assertiveness Skills have been identified as a primary training need on completion of the Self-Awareness course.
Specific Outcomes
The main objective of this training is to equip each delegate with effective assertiveness skills in order to handle difficult interpersonalsituations.
On completion of the course, a person should be able to:
- Handle a person who tends to ignore your needs and opinions and who harps on his views and concerns.
- Deal effectively with unfair criticism.
- Cope effectively with fair criticism.
- Refuse unreasonable requests politely.
- Reject impractical suggestions without allowing the person to lose face.
- Handle the manipulating and aggressive behaviour of others.
- Confront others about his/her undesirable behaviour, without hampering the relationship.
- Give positive and negative feedback sincerely and appropriately.
- Communicate empathy when necessary.
- Deal effectively with tears.
- Feel more empowered and in control of his/her life.
- Improve existing relationships.
Duration
2 days
There is a balance between lectures, discussion and practical sessions.